Yes, you can find our size guide here.

If you need further help, please contact our customer care team at customercare@bestbody.com.au

If you are between sizes we recommend moving up a size to get a better fit and comfort level.

All BB Active products come with a care label on the inside of the garment. In general we recommend the following guidelines for taking the best care of your items.

Wash in cold water with a standard washing detergent.

Do not use fabric conditioner because it clogs the pores and stops the fabric from wicking the sweat away.

Dry in the shade. Direct sunlight will degrade the fabric over time.

Avoid tumble drying to avoid pilling.

Wash your grip socks on a warm machine wash and dry naturally. Do not tumble dry. Do not dry clean or iron

Discount vouchers can only be used on full priced items. It cannot be used in conjunction with any other offers or discounts.

If your discount code doesn't work please contact customer care team on customercare@bestbody.com.au

Only one discount is valid at a time. We look forward to welcoming you back when you use your second discount on your next purchase.

We accept Visa, MasterCard, American Express, Apple Pay, and Google Pay

Yes! Visit the Gift Cards page to make a purchase

You can redeem the value of a gift card by entering its unique code in the appropriate field at checkout.

If the balance available on the gift card is greater than or equal to the order total, you can click Complete Order.

If the balance available on the gift card is less than the order total, then you are prompted to choose an additional payment method for the balance before placing the order.

We know how important your order is, so we aim to fulfil orders as quickly as possible!

While we cannot cancel or change an order once it has been placed, you are welcome to return your items in accordance with our Returns Policy once your order has been delivered to you.

In your Order Confirmation email, you'll find your tracking number and receive a link to your tracking information. From there, you can monitor the shipment’s progress until the package is delivered to your door.

Click here to track your order. Enter your tracking number for delivery progress

If you do not receive an email from Best Body Active within a few hours of placing your order, be sure to check the email entered is correct and also check your Junk folder.

To check your orders, log into your BB Active account and select the “My Orders” option to review your order history.

If you are still unable to locate the confirmation email for your order, please contact our Customer Care team by emailing customercare@bestbody.com.au

Unfortunately, orders that have already been placed cannot be changed and discounts cannot be added after a purchase has finalised. Instead, please use your code on your next purchase!

If you’ve accidentally entered the wrong shipping address, please let us know immediately by emailing us at customercare@bestbody.com.au

Once you've lodged a return and your return has been received and approved (please allow 5-7 business day processing time), follow the 3 simple steps below.

1. Retrieve your store credit: This can be found in your email inbox (don't forget to check your junk mail)
2. Choose your desired product.
3. Copy your unique gift-card code into your cart (at checkout) and your store credit will be applied.

Orders are processed and packed within 1-2 business days of purchase.

Please allow additional time if ordering over weekend and public holidays or during peak seasons and special promotion days.

Check with Auspost on delivery times https://auspost.com.au/service-updates/domestic-delivery-times and check your tracking number as to where your order is.

Click here for all delivery costs

If you are unable to view the tracking details via Auspost or any other delivery provider, please contact us immediately.

Provide us with your order information, and we'll send you the tracking details directly so you can monitor your shipment's progress. If you're still experiencing difficulty accessing this information, we'll gladly assist you further.

Once the order has been processed you will receive an email with your tracking number through Australia Post.

You can use this link to track your order with your tracking number provided.

If your purchase has not arrived within the target delivery period, please send us an email to customercare@bestbody.com.au for all orders.

We send all of our parcels via Australia Post within Australia.

If your package seems to be missing, please start by checking around your property—sometimes it might be tucked away in an unexpected spot.

It’s also worth asking other household members or neighbours, as they might have received the package on your behalf.

If you still can’t find it, please contact Australia Post for proof of delivery.

Delivery fees are non-refundable unless you have received a damaged item and would like to return it. To report a damaged item, please use the following process before returning:

Take a photo of the item which clearly displays the damage and email the photo to our Customer Care team - customercare@bestbody.com.au along with a description of the damaged item and your order number.

Once we receive your email and assess the damage, we will be in contact with you to determine the needed outcome.

Please take careful note of our Returns Policy.

Items purchased during a sale or on clearance will not be accepted for return.

Simply reach out to our Customer Care team on customercare@bestbody.com.au. We'll guide you through the returns process.

Please include your name, order number, item description and the details of your query.

Return postage costs on 'change of mind' or 'wrong size' is at your expense.

We're really sorry to hear to hear this. Please reach out to our Customer Care Team, and we’ll take care of it as quickly as possible. Your satisfaction is important to us.

Please include your name, order number, item description and a photo of the faulty item.

Once we receive your email and assess the issue, we will be in contact with you.